1. Commitment

• Coaching is a collaborative process. Your results depend on your active participation, follow-through, and openness.

• By enrolling, you agree to show up prepared and ready to engage fully in each session.

2. Session Scheduling

• Sessions are scheduled in advance through my booking system (link provided after enrollment).

• You are responsible for selecting time slots that work best for your schedule.

3. Rescheduling & Cancellations

• You may reschedule a session with at least 24 hours’ notice.

• Sessions canceled with less than 24 hours’ notice may be forfeited.

• If I need to reschedule, I will provide as much notice as possible and offer a timely alternative.

4. Attendance

• If you are more than 15 minutes late, the session may be shortened or considered a no-show.

• No-shows (without prior notice) are not eligible for make-up sessions.

5. Refund Policy

• All coaching packages are non-refundable once the first session is completed.

• If you purchase a package and have not scheduled any sessions, you may request a refund within 7 days of purchase.

• Exceptions may be made at my discretion in the case of extraordinary circumstances.

6. Confidentiality

• All information shared in sessions will be kept strictly confidential.

• Notes and progress tracking are for coaching purposes only and will not be shared without your consent.

7. Communication Between Sessions

• Clients may email me with quick questions or updates between sessions.

• Extensive coaching support outside sessions (e.g., long feedback reviews, emergency calls) may require an upgraded package or add-on.

8. Expiration of Packages

• Foundation (single session): Must be used within 30 days of purchase.

• Momentum (3-month program): All sessions must be completed within 4 months of purchase.

• Transformation (6-month program): All sessions must be completed within 7 months of purchase.

9. Code of Conduct

• Respect and professionalism are expected in all interactions.

• Disrespectful behavior will result in termination of coaching without refund.

10. Agreement

By enrolling, you acknowledge that:

• Coaching is not therapy, counseling, or medical treatment.

• You are responsible for your own decisions, actions, and results.

• You have read and agree to these program policies.